Contact Center & Cognitive Business

Our Contact Center & Cognitive Business practice area is one of our core Managed Services offerings. With 20+ years of experience managing contact centers for our clients, we excel at delivering high first-time resolution (FTR) metrics and strong measurable business impacts. We collaborate with our clients to create efficient and intelligent contact centers that optimize the balance of human expertise and technology.

Our Cognitive Business services aim to lower the cost of low-end processes through focused and cost-effective services. We offer professional, reliable and affordable Virtual Assistance services that will help you to cut-down the operational costs and accelerate business growth. While serving your business remotely, our highly skilled virtual assistants can help you with a wide range of administrative and cognitive tasks across multiple domains leaving you free to focus on core business activities.

Our virtual assistant services include but are not limited to administrative services, data mining/online research, data transition, data entry and processing, social media management, transcription, email/chat support, email marketing/newsletters, digital asset management (video, PPT/PDF/Word, images etc), and many others.

Contact Center Services include

  • inbound-sales

    Inbound Sales

    Generic sales pitches are monotonous and generally ineffective. To remedy this, we develop our inbound sales scripts based upon the specific buyer’s personality type. Each script is customized based upon what the client needs, providing only relevant information that will reduce friction and facilitate speedy and confident decision making, resulting in quick sales and higher conversion rates.

  • customer-service

    Customer Service

    To grow your base of loyal customers, offering premium customer service is an absolute must. We understand that customer service impacts every area of your business. As such, we help organizations deliver positive customer experiences by evaluating every customer touchpoint to determine the pain points that require fast resolution. Our strategies are outcome-driven, so we know exactly how to deliver the best First Time Resolution (FTR), Average Queue Time (AQT), Reduced Cost per Call and any other contact center metrics as promised for our clients.

  • technical-support

    Technical Support

    Nothing frustrates a customer more than dealing with support personnel who are not fully trained to provide the technical assistance required to resolve their issue. Offering premium technical support is vital for retaining customers and maintaining your brand’s credibility. At EnFuse, we provide the right staffing solutions for your technical support needs. We ensure that our agents are knowledgeable and well-versed regarding the client’s products. We also empower them to take immediate action; identifying and offering the right solutions to queries, thereby closing the issue promptly during the first call.

  • chat-and-email-helpdesk

    Chat and Email Helpdesk

    Offering multi-channel support is essential for companies striving to enhance their customer experience and increase satisfaction and loyalty. We help organizations design and staff a best-in-class helpdesk that includes excellent chat and email support for their customers. Our team of contact center professionals will ensure that every customer communication is handled efficiently and that quick resolutions are offered, helping improve the First Call Resolution (FCR) rate.

Case Studies

Client Success Stories

Insurance Document Rectification

Insurance Document Rectification

A leading supplemental insurance provider in the United States
Video Tagging and Attribution for TV Commercials

Video Tagging and Attribution for TV Commercials

A leading TV ad analytics and insights provider based out of North America
Proctoring Service – Live, Recorded & Chat support

Proctoring Service – Live, Recorded &...

An experienced design leader in lighting, furniture & decor items for home & office needs based out of North America
Image Tagging & Review

Image Tagging & Review

Leading commercial goods provider in the Northern United States
Speech to Text

Speech to Text

Leading bank in the financial sector
Web Product Data Extraction

Web Product Data Extraction

Creates lighting solutions for controlled environment commercial crop production with global presence.
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Testimonials

What Our Clients are Saying?

EnFuse Solutions have been one of our KPO vendors for the last couple of years. They have been helping us on various requirements, and so far have produced some great results across these projects. They are diligent,... Read More

Co-Founder

of an Applied AI and Machine Learning software and services company

The Team Enfuse services are so critical to our growth and success. The impressive support we receive has provided us with the ability to scale.Team Enfuse is extremely responsive and very pleasant to work with... Read More

Chief Administrative Officer & Senior Vice President of Products

at a leading Web Publishing Company from North America

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