OVERVIEW

About the Client

A leading supplemental insurance provider in the United States

Project Details

Category: Insurance Document

Date: 25 February 2021

Clients: Supplemental Insurance Provider

Our Process

We helped the client set up a secure, scalable platform that helped maximize the output and minimize hassle. We made the standardization of various diversified raw files easy, which supported business growth.

Raw File

Downloaded to
AI module

Raw File
Secured Login

Secured Login

Client remote desktop used to access the data

Assignment

Handwritten documents eligible for validation assigned to reviewers

Assignment
Review

Review

Validation and correction of identified data in the document

Output

Validated data become the input for AI Module

Output

The Working Challenges

We designed a planned AI process that focused on consistency and higher review accuracy, which led to improved productivity. In a broader sense, we helped the client build a team of reviewers with relevant experience that resulted in 35% direct OPEX saving.

challenge
1

Challenge

  • Manage a daily input of 4000-6000 input
  • Multiple document types and vast attributes
  • Inconsistency of attribute data across different types of document
  • Absence of central tagging & validation guideline
solution
2

Solution

  • Designed a process flow of AI to manual validation basis review algorithm
  • Formed a team of reviewers with relevant roles & experience in the insurance data domain
  • Created the document and training mechanism with click level SOPs/checklist and shadow training
benefit
3

Benefit

  • 100% document review closed before the project ETA
  • 99% review accuracy achieved with less than a week’s training plan
  • 5 process improvement suggestions led to 20% productivity improvement
  • 35% direct OPEX saving for the client
TESTIMONIALS

What Our Clients are Saying?

EnFuse Solutions have been one of our KPO vendors for the last couple of years. They have been helping us on various requirements, and so far have produced some...

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The Team Enfuse services are so critical to our growth and success. The impressive support we receive has provided us with the ability to scale.Team Enfuse is extremely...

Chief Administrative Officer & Senior Vice President of Products

at a leading Web Publishing Company from North America

We are so grateful to have Enfuse Team on board, they had helped us in moments where we needed it the most, always giving us the best service in a quicker and adaptable...

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at a Media & Technology Consultancy Firm

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