OVERVIEW
Speech to Text
Leading bank in the financial sector
Project Details
Category: Financial Sector
Date: December 2020
Clients: Leading Bank in the Financial Sector
Our Process
Assignment
Calls are assigned in the tool bucket to the taggers
Transcribe
Tagger transcribes the call in CSV format
Analysis
Call is categorised basis sentiment analysis, language analysis etc as per requirement
Review
Validation & correction of classified data
Output
Validated data is shared with the client team for further analysis
The Working Challenges
1
Challenges
- Manage higher volume of 24hrs transcription daily with 4 taggers
- Quality inconsistency for mixed language calls
- Reporting mechanism for completed analysis
2
Solution
- Task buckets created with mix duration of calls to achieve individual targets
- 100% quality check to validate the tagging output
- Dashboard for various analysis using excel expertise
3
Benefit
- 20% extra transcription and analysis provided to enhance the experience
- Successful analysis for 100% tagged data
- Real-time view of the dashboard helped internal and external stakeholders to drive the dynamic output requirements
TESTIMONIALS
What Our Clients are Saying?
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