OVERVIEW

About the Client

Leading bank in the financial sector

Project Details

Category: Financial Sector

Date: December 2020

Clients: Leading Bank in the Financial Sector

Our Process

Assignment

Calls are assigned in the tool bucket to the taggers

Assignment
Transcribe

Transcribe

Tagger transcribes the call in CSV format

Analysis

Call is categorised basis sentiment analysis, language analysis etc as per requirement

Analysis
Review

Review

Validation & correction of classified data

Output

Validated data is shared with the client team for further analysis

Output

The Working Challenges

challenge
1

Challenges

  • Manage higher volume of 24hrs transcription daily with 4 taggers
  • Quality inconsistency for mixed language calls
  • Reporting mechanism for completed analysis
solution
2

Solution

  • Task buckets created with mix duration of calls to achieve individual targets
  • 100% quality check to validate the tagging output
  • Dashboard for various analysis using excel expertise
benefit
3

Benefit

  • 20% extra transcription and analysis provided to enhance the experience
  • Successful analysis for 100% tagged data
  • Real-time view of the dashboard helped internal and external stakeholders to drive the dynamic output requirements
TESTIMONIALS

What Our Clients are Saying?

EnFuse Solutions have been one of our KPO vendors for the last couple of years. They have been helping us on various requirements, and so far have produced some...

Co-Founder

of an Applied AI and Machine Learning software and services company

The Team Enfuse services are so critical to our growth and success. The impressive support we receive has provided us with the ability to scale.Team Enfuse is extremely...

Chief Administrative Officer & Senior Vice President of Products

at a leading Web Publishing Company from North America

We are so grateful to have Enfuse Team on board, they had helped us in moments where we needed it the most, always giving us the best service in a quicker and adaptable...

Operations Manager

at a Media & Technology Consultancy Firm

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