OVERVIEW
Proctoring Service β Live, Recorded & Chat Support
A leading European online proctoring service.
Project Details
Category: EdTech (Educational Technology)
Date: March 2026
Clients: Proctoring - Online Live Proctoring
Our Process
Review Recorded Sessions
Review session recordings and flag suspicious activity
Live Proctoring
Monitor exams in real time and intervene when needed
Chat Support & Troubleshooting
Assist test takers with technical issues before and during exams
Reporting & Auditing
Provide detailed reports with recordings and timestamped incidents
The Working Challenges
1
Challenges
- To prepare for high volume of live proctoring sessions (5000) within a short notice (2 weeks)
- To ensure 100% quality along with audit
- Approximately 500 additional resources needed in 2 weeks
- On-boarding & training
2
Solution
Action Taken
- Requirement details created for resources
- Designed compact and fast track training module
- Cross trained resources
- Created tool access on urgent basis for on-boarding
Process Deployed
- Worked with shared services team for hiring the resources
- Brainstormed with SMEs to create training plan and ready reckoner
- Cross trained internal resources
- Rostered resources as per shift and session timings
Monitoring & Control
- Created tracker for managing the sessions
- Created client specific scripts
- Deployed an audit team for quality check
- Assessment
3
Benefit
- Increased growth and revenue
- In time delivery of services
- Dependability, reliability and trust
- Client satisfaction
TESTIMONIALS
What Our Clients are Saying?
Want to Partner With Us For Your Next Project?
Get in touch with us to know how our exceptional team can help you grow your business.
