About the Client

A leading European online proctoring service.

Project Details

Category: EdTech (Educational Technology)

Date: May 2022

Clients: Proctoring - Online Live Proctoring

Our Process


Identify and migrate redundant attribute to unique data


Correct data values and map to relevant headers


Data validation and correction


Data values standardization basis attribute table and product style guide

The Working Challenges

Tagging services Provider Enfuse Solutions


  • To prepare for high volume of live proctoring sessions (2000) within a short notice (2 weeks)
  • To ensure 100% quality along with audit
    • Approximately 100 additional resources needed in 2 weeks
    • On-boarding & training
Artificial intelligence Service provider in India


Action Taken

  • Requirement details created for resources
  • Designed compact and fast track training module
  • Cross trained resources
  • Created tool access on urgent basis for on-boarding

Process Deployed

  • Worked with shared services team for hiring the resources
  • Brainstormed with SMEs to create training plan and ready reckoner
  • Cross trained internal resources
  • Rostered resources as per shift and session timings

Monitoring & Control

  • Created tracker for managing the sessions
  • Created client specific scripts
  • Deployed an audit team for quality check
  • Assessment
Best Annotation Service Provider


  • Increased growth and revenue
  • In time delivery of services
  • Dependability, reliability and trust
  • Client satisfaction

What Our Clients are Saying?

EnFuse Solutions have been one of our KPO vendors for the last couple of years. They have been helping us on various requirements, and so far have produced some...


of an Applied AI and Machine Learning software and services company

The Team EnFuse services are so critical to our growth and success. The impressive support we receive has provided us with the ability to scale. Team EnFuse is extremely...

Chief Administrative Officer & Senior Vice President of Products

at a leading Web Publishing Company from North America

We are so grateful to have EnFuse Team on board, they had helped us in moments where we needed it the most, always giving us the best service in a quicker and adaptable...

Operations Manager

at a Media & Technology Consultancy Firm

Contact Us - EnFuse Solution

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