OVERVIEW

About the Client

A leading European online proctoring service.

Project Details

Category: EdTech (Educational Technology)

Date: March 2026

Clients: Proctoring - Online Live Proctoring

Our Process

Review Recorded Sessions

Review session recordings and flag suspicious activity

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Live Proctoring

Monitor exams in real time and intervene when needed

Chat Support & Troubleshooting

Assist test takers with technical issues before and during exams

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Reporting & Auditing

Provide detailed reports with recordings and timestamped incidents

The Working Challenges

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Challenges

  • To prepare for high volume of live proctoring sessions (5000) within a short notice (2 weeks)
  • To ensure 100% quality along with audit
    • Approximately 500 additional resources needed in 2 weeks
    • On-boarding & training
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Solution

Action Taken

  • Requirement details created for resources
  • Designed compact and fast track training module
  • Cross trained resources
  • Created tool access on urgent basis for on-boarding

Process Deployed

  • Worked with shared services team for hiring the resources
  • Brainstormed with SMEs to create training plan and ready reckoner
  • Cross trained internal resources
  • Rostered resources as per shift and session timings

Monitoring & Control

  • Created tracker for managing the sessions
  • Created client specific scripts
  • Deployed an audit team for quality check
  • Assessment
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Benefit

  • Increased growth and revenue
  • In time delivery of services
  • Dependability, reliability and trust
  • Client satisfaction
TESTIMONIALS

What Our Clients are Saying?

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