Contact Center and Cognitive Business

Generic sales pitches are monotonous and generally ineffective. To remedy this, we develop our inbound sales scripts based upon the specific buyer’s personality type. Each script is customized based upon what the client needs, providing only relevant information that will reduce friction and facilitate speedy and confident decision making, resulting in quick sales and higher conversion rates.

To grow your base of loyal customers, offering premium customer service is an absolute must. We understand that customer service impacts every area of your business. As such, we help organizations deliver positive customer experiences by evaluating every customer touchpoint to determine the pain points that require fast resolution. Our strategies are outcome-driven, so we know exactly how to deliver the best First Time Resolution (FTR), Average Queue Time (AQT), Reduced Cost per Call and any other contact center metrics as promised for our clients.

Nothing frustrates a customer more than dealing with support personnel who are not fully trained to provide the technical assistance required to resolve their issue. Offering premium technical support is vital for retaining customers and maintaining your brand’s credibility. At EnFuse, we provide the right staffing solutions for your technical support needs. We ensure that our agents are knowledgeable and well-versed regarding the client’s products. We also empower them to take immediate action; identifying and offering the right solutions to queries, thereby closing the issue promptly during the first call.

Offering multi-channel support is essential for companies striving to enhance their customer experience and increase satisfaction and loyalty. We help organizations design and staff a best-in-class helpdesk that includes excellent chat and email support for their customers. Our team of contact center professionals will ensure that every customer communication is handled efficiently and that quick resolutions are offered, helping improve the First Call Resolution (FCR) rate.