Contact Center & Helpdesk

The contact centers play critical role in improving sales performance, customers’ perception and in boosting company’s goodwill. The call centers shouldn’t be seen as an unavoidable expense but opportunities to grow across multiple Key Performance Indicators (KPIs). EnFuse Solutions help clients exceed their business goals in sales and services performance through comprehensive and customized Inbound Contact Center Support. We design and implement the perfect balance of human expertise and technology to get the most effective and efficient contact center solution based on your requirements.

Our Services

Inbound Sales

We develop our inbound sales scripts on buyer personality types, known as value-based selling. So each of your lead will get to hear a customized script suited to her requirement and hence will create a better impact than a generic sales pitch. Our mantra is to listen to the customer first and then present the product by highlighting the product attributes customer has asked for. We are purely driven by the Key Result Areas that our clients have demanded us to achieve.

Customer Service

Studies have proved that creating positive customer experiences creates more loyal customers. However, it’s quite a task! and can be achieved only by providing the best of customer service. EnFuse Solutions help clients achieve the envisioned customer experience through metrics driven results. We know how to hit the best of First Time Resolution (FTR), Average Queue Time (AQT), Reduced Cost per call and any other contact center metrics agreed with our clients.

Technical Support

The technical support is one of the most challenging domain in contact center services. The ability of managing frustrated and irate customers is put to test during technical assistance calls. At EnFuse, we ensure that our agents are compressively trained and are well versed with our client’s products so they can listen the problem, identify the right solution and act promptly to close the issue to customer’s satisfaction in the first call itself.

Chat and Email Helpdesk

For the customers who do not prefer to call on your helpline, the options of chatting or dropping a quick email message are simple and convenient. The good news is; that at EnFuse Solutions we know how to setup a best-of-class helpdesk that would take care of all your customer chat and email requirements. We carry the expertise to design KPI driven helpdesk workflow with the balance of generic and personalized confirmation, response and follow-up messages. Our expert agents help you drive first call resolution and thereby delighting customers on all support requirements.

Billing Support

Competent billing management puts the business in command to be able to thrive in competitive and aggressive market environment. Timely and accurate bills, payment processing and payment collections are very significant for any organization. At EnFuse solutions, our expert billing support staffs are available to handle your billing needs in any shift capacity you demand. We offer a full gamut of billing services, from accounts payable and receivable to bill generation, reporting and more across all channels – calls, emails and chats.

Social Media Support

Customer focused companies are making it easier for people to interact with them and the best platform to achieve this goal is social media. There is a great rush in using social media like Facebook, Twitter etc. to connect with people, leads and customers. However, not every company is using social media effectively and many are even getting negatively impacted by not able to handle customer grievances properly & promptly. We understand that a proficient social media support represents a terrific opportunity for brands to engage with customers and build brand loyalty. We design and execute the social media communication plan, covering expectation setting, turnaround time, communication style and technological usage to create a win-win situation for the brand and the customers.

Check out our services